AI for 911 non-emergency calls
Several agencies now use AI to answer their non-emergency number, so telecommunicators can focus on 911. In each case below, 911 calls still go to a person.
The common pattern: a few short questions, routing to an online report or the right department, a fast transfer for anything urgent, and a dispatcher who reviews what the AI gathered.
Workflows with public sources
Non-emergency line triage in 36 languages
Phoenix PD answers its Crime Stop line with conversational AI that routes routine calls to online reports or the right resource.
AI call taker for non-emergency calls with supervisor dashboard
Volusia Sheriff's Office uses an AI assistant on its non-emergency line, with a live transcript dashboard watched by a supervisor.
Intent-based routing on a city non-emergency number
Virginia Beach routes its 10-digit non-emergency line through Amazon Connect, resolving or redirecting about 44 to 45 percent of calls.
New dedicated non-emergency line staffed by an AI assistant
Kitsap 911 opened its first dedicated non-emergency number, answered by an AI assistant, so routine calls stop landing on 911.
Common questions
Does AI answer 911 calls in these deployments?
No. In the deployments listed here, AI answers the non-emergency line only. 911 calls are handled by human call takers.
What happens if a caller on the non-emergency line has an emergency?
Each setup includes a fast transfer to a person. Virginia Beach offers a high-priority transfer option in the first prompt. Volusia County has a supervisor watch live transcripts.
Does it connect to CAD?
Treat any CAD link as read-only or human-approved. In Volusia County, the AI gathers details and a dispatcher reviews and processes the call.
Want it set up for your department?
Call handling builds are scoped as a Custom project. Our team reviews every request and replies by email.
How we work
- Human in the loop. A person reviews and approves every output before it is used.
- No CAD or RMS replacement. These tools sit beside your systems of record. They do not replace them.
- No PHI or CJI in public tools. Protected health and criminal justice data stay in approved, compliant systems.
- Your agency keeps control. Accounts, data and prompts belong to you. You can turn it off at any time.