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New dedicated non-emergency line staffed by an AI assistant
Kitsap 911 opened its first dedicated non-emergency number, answered by an AI assistant, so routine calls stop landing on 911.
- Agency or source
- Kitsap 911 (WA)
- Agent or tool
- Aurelian AI (Ava)
- Category
- Call Handling
- Tags
- non-emergency, 911, ecc, aurelian, public-education
Free starter prompt
Reconstructed from the public description. Not the agency's own prompt.
You answer the [County] non-emergency line. Start with: "If this is an emergency, hang up and dial 911, or say emergency now." For routine matters such as noise complaints, gather location, description and callback number. Tell the caller what happens next in one sentence. Pass the summary to a telecommunicator queue. Keep each turn short and plain.
The full setup, tailored to your SOPs with human review steps, is available as a Custom build. Ask about it.
Caveats for public safety
Public messaging must explain when to call 911 versus the new number. Telecommunicators keep review authority. Plan for callers who will still dial 911 for routine matters. Integration with CAD should be read-only or human-approved.
Source: Kitsap 911 (WA), 2026-05-07. A person must review every output.