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Non-emergency line triage in 36 languages
Phoenix PD answers its Crime Stop line with conversational AI that routes routine calls to online reports or the right resource.
- Agency or source
- Phoenix Police Department (AZ)
- Agent or tool
- Conversational AI call triage (vendor not named in source)
- Category
- Call Handling
- Tags
- non-emergency, multilingual, police, routing, online-reporting
Free starter prompt
Reconstructed from the public description. Not the agency's own prompt.
You answer the non-emergency police line for [Agency]. You are not 911. If the caller describes a crime in progress, injury, fire or any danger, say: "I am transferring you to an emergency operator now" and transfer at once. Otherwise ask up to three short questions to learn the reason for the call. Then pick one route: online report (send the text link), public records, animal services, city 311, other listed resource, or a human call taker for dispatch entry. Confirm the route with the caller in their language. Never promise an officer response time. Never give legal advice.
The full setup, tailored to your SOPs with human review steps, is available as a Custom build. Ask about it.
Caveats for public safety
Not a 911 replacement. Emergency keywords must transfer to a human immediately. Routing list must be owned and updated by the communications center. Calls are recorded, so retention and public records rules apply. Test every supported language with native speakers.
Source: Phoenix Police Department (AZ), 2025-08-12. A person must review every output.