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AI call taker for non-emergency calls with supervisor dashboard
Volusia Sheriff's Office uses an AI assistant on its non-emergency line, with a live transcript dashboard watched by a supervisor.
- Agency or source
- Volusia Sheriff's Office (FL)
- Agent or tool
- Aurelian AI (Ava)
- Category
- Call Handling
- Tags
- non-emergency, dispatch, sheriff, aurelian, human-review
Free starter prompt
Reconstructed from the public description. Not the agency's own prompt.
You take non-emergency calls for [Agency]. Gather: caller name, callback number, location, what happened, when it happened, and whether anyone is hurt or in danger now. If anyone is in danger, transfer to a dispatcher immediately. Read the details back to the caller to confirm. Then create a call summary for dispatcher review with these fields: reason, location, time, people involved, callback number, urgency flag. Do not dispatch units yourself.
The full setup, tailored to your SOPs with human review steps, is available as a Custom build. Ask about it.
Caveats for public safety
A dispatcher reviews every AI-gathered call before any action. A supervisor should monitor live transcripts. The AI does not enter calls into CAD on its own. Track misroutes and review them weekly.
Source: Volusia Sheriff's Office (FL), 2025-08-01. A person must review every output.